Foniadakis Travel Center P.C.

GENERAL TERMS AND CONDITIONS OF “FONIADAKIS TRAVEL CENTER P.C.” WITH THE DISTINCTIVE TITLE WEGUIDE.GR

1. The Company

The Private Company under the name “Foniadakis Travel Center P.C.” with the distinctive title WeGuide.gr, which has its registered offices in Heraklion (44, Knossos Str., 71306) has built the https://weguide.gr an online transaction portal for tourist products and services or the https://knossosguides.com an online transaction portal for tourist products and services.

2. Acceptance of the General Terms and Conditions

The use of the website and the services rendered by WeGuide.gr are governed by the following General Terms and Conditions (henceforth GTC) following the Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours . With each reservation or purchase of a product or of a service offered through https://weguide.gr, or the https://knossosguides.com an online transaction portal for tourist products and services customers-users unreservedly accept these General Terms and Conditions as mentioned below.

3. Services/Products – Scope of application of the GTC.

WeGuide.gr is a website which offers tourist products and services. In particular, WeGuide.gr offers the following services to its customers:

1. Tours in the island of Crete (in the major cities Chania, Rethymnon, Heraklion Agios Nikolaos, in traditional villages, in places of archaeological interest and in places of natural beauty).
2. Tours in the island of Santorini, tours in the city of Athens. Custom tours through Greece. The above tours are conducted:
   • by bus or taxi cab or minivan (or the vehicle of your choice), accompanied by a tour guide or a local tour guide
   • by foot (Walking tours) within the center the major cities of Crete: Chania, Rethymnon, Heraklion accompanied by a tour guide or a local tour guide.
3. Organization of comprehensive private tours for customers which includes or may include part of the following services:
   • transportation
   • tours
   • overnight accommodation
   • meals

It should be underlined that WeGuide.gr does not render the services offered solely by itself; it mediates in the booking of these services (e.g. transportation, accommodation, and other tourist services) which are offered by third parties. When a reservation is made, the contract concluded exclusively binds the customer and the provider of the specific product or service. The service of WeGuide.gr exclusively consists of its mediation between the customer and the provider and its responsibility is limited only to the fulfilment of this service provision.

4. Booking- Booking confirmation

A booking is finalized when all fields are completed in the relevant forms and payment has been processed. Customers are solely responsible for providing information that is accurate .The voucher must be printed, and be presented, when requested, as proof of purchase of the service.

5. Accepted Cuyrrency- Methods of payment- Transactions security.

The currency accepted for all transactions is euro (€). Most types of major credit cards (Visa, AMEX, MasterCard, and UnionPay) are accepted also PayPal. All financial transactions are redirected from our site and conducted within the secure environment of Alpha Bank’s website.

6. Cancellations and Refund policies- Penalty changes

Provision has been made for the possibility of cancelling an agreed product or service.

Specifically:

• More than four days prior to the scheduled tour: Full refund, excluding 15% for administrative and credit card fees
• 4 days prior to the scheduled tour: No refund
• No show or delay of arrival: No refund

Refunds will be returned within 30 days of the cancellation date. A fee of 15% will be withheld for administrative and credit card fees. If the tour is cancelled by WeGuide.gr, no commission is kept.

In case that WeGuide.gr or knossosguides.com acts as an intermediate to a service provided by a third party (supplier) to the customers – the terms and conditions regarding cancellation of the respective third part apply.

7. Privacy – Confidentiality

When the customer/ user books through WeGuide.gr or knossosguides.com , personal information is requested which is processed and saved accordingly. WeGuide.gr committed not to sell, rent or disclose this information to third parties, unless written consent is explicitly provided by the website’s customers /users. Moreover management and protection of the personal data of visitors/users of the website’s, which is collected during visits to, or use of services on, the pages of https://weguide.gr or https://knossosguides.com websites are subject to respective provisions of Law 2472/1997 pertaining to the protection of individuals with regard to the processing of personal data, as amended and currently in force.

8. Disclaimer

When the customer/ user books through WeGuide.gr or knossosguides.com , personal information is requested which is processed and saved accordingly. WeGuide.gr committed not to sell, rent or disclose this information to third parties, unless written consent is explicitly provided by the website’s customers /users. Moreover management and protection of the personal data of visitors/users of the website’s, which is collected during visits to, or use of services on, the pages of https://weguide.gr or https://knossosguides.com websites are subject to respective provisions of Law 2472/1997 pertaining to the protection of individuals with regard to the processing of personal data, as amended and currently in force.

9. User (customer) responsibility

Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc.

The use of this website must be made exclusively for lawful purposes and in a lawful manner so that its use by third parties is not restricted or prevented. Customers shall be obliged to use the website in accordance with the law. The booking of products or services through this website is permitted only for lawful bookings and purchases made in the name of the customer or with respect to other persons, in the name of and on whose behalf the customer is entitled to act.

10. Amendment to the General Terms of Transaction

WeGuide.gr or knossosguides.com reserves the right to amend and/or renew the aforementioned terms of transaction regarding the use of this website at any given time with a future effective date without obligation to inform customers accordingly. The general terms of transaction shall appear on the website as in force at that given time. Subsequent use of the website following an amendment to the general terms of use constitutes acceptance by the customer of the respective amendment.

11. Applicable Law:

Greek law exclusively governs the relations between customers of this website and Foniadakis Travel Center P.C. The courts of Heraklion Crete shall be competent to settle any differences that may arise between the counterparties.

12. INSURANCE:

According to Greek and European legislation (P.D. 336/1996) Travel Crete Private Tours is obliged to offer liability insurance for its travelers.

PRIVACY POLICY

1. About us

1.1 Welcome to WeGuide.gr’s or knossosguides.com privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data as a WeGuide.gr customer, potential customer, visitor or user of our website and provide information about your privacy rights and how the legislation protects you. We are the data controller and responsible for your personal data.

1.2 We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at the following contact details.

Contact details

Our full details are:
Full name of legal entity: Foniadakis Travel Center P.C
Name of DPO: Ioannis Foniadakis
Email address: foniadakistravelcenter@gmail.com
Postal address: 44 Knossos Ave, Heraklion 71306, Crete, Greece

You have the right to make a complaint at any time to your country’s supervisory authority for data protection issues. In Greece this is the Hellenic Data Protection Authority, details of which can be found via the following link: www.dpa.gr. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority, so please contact us in the first instance using the contact details above.

PAYMENT & CANCELLATION POLICY

1. Accepted Currency – Methods of payments – Transactions security.

At WeGuide.gr or knossosguides.com the 3 following payment methods are available to pay online:

• Credit, debit and prepaid cards (Visa, MasterCard, Maestro, American Express, Diners, Discover) *
• Using the Masterpass electronic wallet.
• PayPal

The currency accepted for all transactions is euro (€).

* All card payments are processed through Alpha Bank’s Alpha e-Commerce electronic payment platform and uses TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

2. Cancellations and Refund policies - Penalty changes

Provision has been made for the possibility of cancelling an agreed product or service.

Specifically:

• More than 4 days prior to the scheduled tour: Full refund, excluding 15% for administrative and credit card fees
• 4 days prior to the scheduled tour: No refund
• No show or delay of arrival: No refund

Refunds will be returned within 30 days of the cancellation date. A fee of 15% will be withheld for administrative and credit card fees. If the tour is cancelled by WeGuide.gr, no commission is kept.

In case that WeGuide.gr or knossosguides.com acts as an intermediate to a service provided by a third party (supplier) to the customers – the terms and conditions regarding cancellation of the respective third part apply.